Resident Services & On-Site Facility Teams
Your Facility. Our Team. Fully Managed.
MTLI embeds experienced, trade-qualified technicians directly at your facility to handle day-to-day maintenance, preventative programs, emergency response, and vendor coordination, all under one managed service.
A Complete Outsourced Facility Team
More than just technicians, MTLI delivers a fully managed facility services program with dedicated staff, structured maintenance, vendor management, and transparent reporting.
Dedicated On-Site Technicians
MTLI places experienced, trade-qualified service technicians directly at your facility on a full-time or scheduled basis. Your dedicated team handles day-to-day maintenance, repairs, and facility upkeep without the overhead of managing internal staff.
- Full-time or part-time placements
- Trades-qualified technicians
- Supervised by MTLI project managers
- Direct integration with your operations
- Scalable based on facility demand
Preventative Maintenance Programs
Scheduled maintenance programs designed to extend equipment life, reduce downtime, and prevent costly emergency repairs. Customized to your facility's systems, usage patterns, and operational priorities.
- Racking and storage system maintenance
- Conveyor and MHE preventative servicing
- Dock and door scheduled maintenance
- Electrical system visual checks
- Mezzanine and structural maintenance
On-Call Emergency Response
When unplanned issues arise, MTLI provides rapid-response technicians to diagnose and resolve problems before they impact your operations. Available as a standalone service or bundled with a resident program.
- Priority response for program clients
- Skilled multi-trade technicians
- Temporary repairs and permanent solutions
- After-hours and weekend availability
- Incident documentation and reporting
Vendor Coordination & Management
MTLI acts as your single point of contact for all facility trades and vendors. We coordinate, dispatch, and manage third-party contractors alongside our own crews to eliminate vendor sprawl and ensure accountability.
- Trade coordination and scheduling
- Vendor vetting and qualification
- Work order management
- Quality control and sign-off
- Consolidated invoicing
Parts & Inventory Management
We maintain critical spare parts and consumables for your facility systems, ensuring repairs happen quickly without waiting on supply chains. Parts management is integrated with our preventative maintenance scheduling.
- Critical spare parts stocking
- Inventory tracking and reordering
- OEM and aftermarket sourcing
- Parts usage reporting
- Cost optimization
Facility Reporting & Analytics
Every resident services engagement includes structured reporting so you have complete visibility into work performed, costs, system health, and upcoming maintenance needs.
- Monthly service reports
- Work order tracking and history
- Cost breakdowns by system and trade
- Equipment condition trending
- Capital planning recommendations
Systems & Equipment We Cover
Who Benefits Most From Resident Services
Large Distribution Centres
24/7 operations requiring constant facility support and rapid response to keep throughput flowing.
Multi-Site Portfolios
Operators managing multiple locations who need consistent standards and centralized reporting across all sites.
High-Growth Operations
Companies scaling rapidly who need flexible facility support without building internal teams from scratch.
Compliance-Driven Facilities
Food, pharma, and regulated environments requiring documented maintenance programs and audit-ready reporting.
Getting Started With Resident Services
Facility Assessment
We evaluate your facility, systems, team needs, and operational priorities.
Program Design
Custom program built around your systems, schedule, and budget.
Team Deployment
Qualified technicians placed at your facility with full MTLI supervision.
Continuous Optimization
Ongoing reporting, program reviews, and adjustments to maximize value.
Frequently Asked Questions
What trades do your resident technicians cover?
Our technicians are experienced across general maintenance, mechanical, electrical (observational), racking, conveyor systems, dock equipment, and general facility trades. Specialized trades are coordinated through our vendor management program.
Can we start with a part-time technician and scale up?
Yes. Many clients start with scheduled visits or part-time placements and expand to full-time resident teams as they see the value. Programs are fully flexible.
Do you provide service across multiple locations?
Yes. MTLI supports multi-site clients with centralized program management, consistent standards, and unified reporting across all locations in Canada and the United States.
How is this different from a staffing agency?
MTLI provides a managed service, not just labour. Our technicians are supervised by MTLI project managers, work within structured programs, and deliver documented reporting. We own the outcomes, not just the hours.
What does the reporting include?
Monthly reports covering work completed, costs by system and trade, equipment condition assessments, upcoming maintenance schedules, and capital planning recommendations.
Ready to Simplify Your Facility Operations?
Let MTLI design a resident services program that fits your facility, your systems, and your budget. One partner. One program. Total coverage.