Question 1

How big does my project need to be?

Accepted Answer

There is no minimum that matters. MTLI delivers everything from under $100K installs and service work to $100M+ turnkey programs, plus national multi-site rollouts. If it is a real project, it is worth a call.

Question 2

What happens after I book a call?

Accepted Answer

A specialist reviews your details and calls within one business day. On that call you walk the project together: scope, site conditions, timeline, and budget range. Then you get an engineered proposal with a clear scope, a realistic schedule, and a real number, not a placeholder.

Question 3

How fast can you start?

Accepted Answer

Site walks and estimates typically happen within days. With crews across North America we mobilize quickly, long-lead equipment gets ordered early, and 98% of our projects finish on or ahead of schedule.

Question 4

Do you handle everything, or just supply equipment?

Accepted Answer

Turnkey means turnkey: design and engineering, procurement across 500+ manufacturer partners worldwide, construction, installation, commissioning, and lifecycle support. One contract, one accountable team, from an empty building to a fully operational facility.

Question 5

How does turnkey actually work?

Accepted Answer

One team takes your project from concept to running facility: consult, design and engineering, permits, procurement, construction, installation and commissioning, then lifecycle support. You sign one contract and get one point of contact, and MTLI coordinates every trade, vendor, and schedule behind it.

Question 6

Is it more cost competitive to give MTLI the full scope?

Accepted Answer

Usually, yes. Full scope lets us pass volume discounts from 500+ manufacturer partners straight through to you, mobilize once instead of five times, and share crews across trades. Our in-house estimating validates every trade quote before dollars are committed, which eliminates the markup stacking and change-order finger-pointing that happen when multiple contractors manage each other.

Question 7

Can you work while my facility stays operational?

Accepted Answer

That is where we do most of our work. We phase around your peak hours, run off-shift and weekend crews, and contain dust and debris so product and people stay protected. We have built offices inside active fulfillment centers and completed a 1,000,000+ sq ft hospital transition with zero disruption to operations.

Question 8

Are you tied to specific equipment brands?

Accepted Answer

No. We are brand-agnostic with 500+ manufacturer partnerships around the world, so we source the right racking, conveyor, or automation for your operation from wherever it is best made, with volume pricing passed through to you.

Question 9

Do you do construction too, or just warehouse equipment?

Accepted Answer

Full ICI construction: general contracting from your drawings, construction management with open-book costs, or complete design-build. Concrete and structural steel are self-performed by our own crews, and every build is coordinated with your racking and automation scope so the facility is automation-ready from the first pour.

Question 10

Do you do maintenance and service?

Accepted Answer

Yes, including full program design: preventative maintenance programs built around your uptime targets, rack safety inspections, controls troubleshooting, emergency response, and lifecycle support long after commissioning.

Question 11

Who will actually be on my site?

Accepted Answer

An MTLI supervisor, every day. Our 250+ in-house team of project managers, supervisors, millwrights, and electricians averages 10+ years of experience, and our 800+ vetted trade partners work under MTLI supervision to one standard: yours.

Question 12

What is your track record?

Accepted Answer

44 years in business, 15,000+ projects completed, 50M+ square feet installed, 98% on-time delivery, and 94% client retention, with Fortune 500 operators trusting us in their busiest facilities.

Question 13

Where do you operate?

Accepted Answer

All 50 US states and Canada coast to coast, with offices in Toronto, Miami, and Vancouver and fully bilingual teams in Quebec. Same standards on every site, whether it is one facility or a national program.

Question 14

Why not just get three quotes and manage it myself?

Accepted Answer

You can, and that is exactly how most projects lose money: three vendors, three contracts, three schedules to referee, and nobody accountable for the gaps between them. One call with MTLI gets you a validated scope and a real number across every trade, with no obligation, before you commit a dollar.

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Common Questions, Answered